While you visit us...

Reserving an Appointment

Please note that a credit card is required to reserve your appointment at Spa Sophia. Your card is on file in case you are required to pay any penalty fees or if you leave your purse at home. It happens! Your card will not be charged without us letting you know first as per the spa policies below. You may also use another payment method or card at the time of your service. Please read through the rest of our policies thoroughly to help avoid the need to pay penalty fees.

Tardiness

If you are running late, please call us as soon as you can. We will always try our best to accommodate you but during busy times we can't guarantee that we will be able to take you in late. We may need to reschedule you for later in the day or on another day, late cancellation/rescheduling fees may apply. If you are more than 15 minutes late for a spa service, depending on the service, and you have failed to get in touch with us, our system treats the appointment as a "no show" and the no show penalty fee will apply.

Late Cancellations, reschedules and No-Shows

We have a 24 hour cancellation period, so long as you can get in contact with us approximately 24 hours prior to your appointment, no fees will apply. Cancelling later than 24 hours before your scheduled appointment will result in charges up to the full amount of the service. Our therapists' time is valuable and we want to make sure they are compensated and thank you for understanding.  Obviously, accidents happen and we totally understand, the more notice that you can give us, the better!

At the Spa

Spa Sophia is a small space and nose carries, please help us keep our lovely, relaxing spa atmosphere by silencing your phone and keeping your voice low in the waiting area and treatment rooms. In consideration of other guests, we encourage you not to bring your little ones along with you if possible. We love pets but our little spa is not the best place for them due to allergies, cleanliness and the comfort of other clients.

Pricing & Schedules

All prices and schedules are subject to change without notice however, our website menu and online booking system is always up to date.

Product Returns

Product returns for exchange or refund are only accepted within 30 days of purchase.